What is the ivr system

what is the ivr system

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Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. The basic difference between an auto attendant and an IVR system is: An auto attendant merely routes callers to extensions in a business’s directory, whereas an IVR provides callers with automated self-service options. Auto attendants also tend to lack advanced features such as speech recognition. Nearly every office with a phone system uses.

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Benefits of Using IVR Software

Our average IVR system is up and running within 2 weeks. Request a Demo. Learn What We Can Do for You. Get in touch with one of our knowledgeable IVR experts. Name. Please enter your name. Email Address. Please enter a valid email address. Get in touch. . Nuance Conversational Interactive Voice Response (IVR) enables human?like interactions that allow individuals to self?serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system . IVM is a powerful IVR software for interactive voice response, voicemail & call attendant phone systems; supporting caller ID logging and multi-line support.

Leapfrog traditional IVR systems by using the Plum Voice cloud and its curated collection of AI tools to deploy secure voice dialogs that maximize the velocity of consumer engagement and improve efficiency. Improve upon traditional IVR and agent work flows with virtual voice agents that are always ready, consistently engaging, quick, and even proactive in their outreach. Reduce labor costs and management hassles by customizing virtual voice agents that improve upon legacy IVR containment rates.

Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor.

Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare, billing, and secure accounts. Allows business owners and product managers to participate in developing virtual voice agents, messaging services, and modernized IVR applications.

Built for speed and ease-of-use, Fuse provides an intuitive call flow editor that allows non-technical personnel to engage in the creation of applications. Solutions can be created and iterated in days, not months like with legacy IVR systems. Includes support for VoiceXML 2. Use DEV to create dynamic, scalable, and mission-critical voice applications.

We can provide application templates, and will also collaborate with your team to define and create virtual voice agents that meet unique needs. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference. This has been a crucial factor for several of our implementations. Our highly scalable and redundant cloud datacenter infrastructure provides high availability, and we offer an SLA backed by a warranty.

A simple subscription allows you to have access to all products without hidden fees, including our VoiceTrends tool which provides data and analytics for continuous monitoring and improvement.

Skip to content. Talk to our Experts. Intelligent Virtual Voice Agents that are Secure, Engaging, and Cost Efficient Leapfrog traditional IVR systems by using the Plum Voice cloud and its curated collection of AI tools to deploy secure voice dialogs that maximize the velocity of consumer engagement and improve efficiency. Start Building Today. Talk to Our Experts. Deploy Intelligent Virtual Voice Agents to increase the security, velocity, and effectiveness of dialogs with consumers.

Plum Fuse. Try Fuse Now. Plum DEV. Try DEV Now. Professional Services. Talk to an Expert. Plum Success Stories. Visit our Case Studies. Watch Our Video.

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